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Popular questions
The most common questions from dealers like you.
What is included in the Auto-Dealer24 subscription?
Your subscription brings together a personalized dealer website, stock management, publishing, leads and CRM, and market intelligence. It includes one user account and 100 credits each month for usage-based actions. See Pricing for the full details.
How do credits work?
Your subscription includes 100 credits each month. Credits are used for actions such as adding vehicles, retrieving VIN or Car-Pass data, requesting market value reports and publishing social posts. Up to 100 unused subscription credits can carry over. Extra credit packs are available, and additional user accounts use 50 credits per month. See Pricing for the cost of each action.
Can I use my existing domain?
Yes. We can help configure your existing domain for your Auto-Dealer24 showroom. The initial setup includes configuring or transferring one custom domain, with the required changes coordinated with your domain provider.
Can I publish vehicles to social media?
Yes. The publishing tools let you prepare and post vehicle ads to social media channels such as Facebook and Instagram. We help configure your channels during setup. Social posts use credits; connections to other listing sites depend on the supported integration.
Does Auto-Dealer24 support Car-Pass?
Yes. Auto-Dealer24 supports retrieving and publishing Belgian Car-Pass information for vehicles. Retrieval uses credits, as shown on the Pricing page.
Do I need to replace my existing website?
Auto-Dealer24 includes your own professional online showroom. If you already have a website, we review it with you during onboarding and discuss whether to move to the included showroom or keep your current setup. Any integration needs are agreed in advance.
Can you import my current vehicle stock?
We can help you bring your current stock into Auto-Dealer24. Share an export or details of your current system so we can check the available data, photos and import format, and agree the migration approach before onboarding.
Can several employees use Auto-Dealer24?
Yes. The standard subscription includes one user account. You can add accounts for colleagues; each additional account uses 50 credits per month.
Where does the market data come from?
We continuously collect data from online vehicle listings to track competitor ads and compare similar vehicles. These listings help you understand asking prices and market positioning. Advertised prices are not necessarily the final sale prices.
What happens when I sell a vehicle?
Mark the vehicle as sold and update the related lead so your stock and sales follow-up stay organised. Check its published ads too; how an ad is removed or updated depends on the channel and its integration.
Can I cancel my subscription?
Yes. Monthly and yearly subscriptions can be cancelled at any time. Your subscription agreement sets out when cancellation takes effect and how the current billing period is handled.
How do I get started?
Request a demo so we can understand your stock, team and current tools. During setup we configure your company details, first admin account, website, domain and social channels, and help adapt the presentation to your brand.
Can I customize my dealer website?
Yes. The initial setup includes aligning colors, photos, media and logos with your dealership’s brand. We discuss your existing website and domain during onboarding.
Can I manage vehicle photos and videos?
Yes. Keep vehicle details, equipment, prices, photos and video media together with your stock, so your team can prepare each vehicle for publication from one workflow.
Can I see historical pricing and market volumes?
Market Intelligence includes historical pricing and volumes by brand, model and vehicle type, alongside online competitor ads. Use these comparisons to understand how similar vehicles are positioned in the market.
Are advertised prices the same as final sale prices?
No. Market listings show asking prices, which may differ from the final sale price. Compare similar vehicles and consider their age, mileage, equipment and condition when deciding your own price.
What can I manage in Leads & CRM?
Keep enquiries and contacts in one place and follow each opportunity from first contact through appointments to a sale. Your team can use the shared workflow to keep follow-up organised.
What happens to unused credits?
Up to 100 unused subscription credits can carry over, so a new month can start with up to 200 subscription credits. If you need more capacity, you can buy an extra credit pack. Purchased packs are not tied to a specific month.
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